Refund Policy

Subscription plans

Box Run offers three subscription plans:

• Monthly Plan — AED 29 per month, billed monthly.
• 6 Month Plan — AED 145 one-time for 6 months of access.
• Yearly Plan — AED 270 one-time for 12 months of access.

Cancellation and refunds

Monthly Plan: You may cancel at any time from your merchant dashboard. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for the unused portion of the month already paid.

6 Month and Yearly Plans: These are one-time payments for a fixed period. If you cancel before the period ends, you will retain access until the end of the paid period; no refunds are provided for the unused portion of 6-month or yearly plans.

If you believe you were charged in error (e.g. duplicate charge or wrong plan), contact us promptly and we will work with you and our payment processor (Stripe) to resolve the issue.

Payment disputes

If you believe you were charged in error or have a dispute regarding a payment, please contact us promptly. We will work with you and our payment processor (Stripe) to resolve the issue in accordance with applicable card network and consumer protection standards.

Contact

For refund requests or payment questions, please contact us through the support options provided on our website or in your merchant dashboard.